Delivery Policy

Delivery Policy

Deliveries will be made by a reputable global courier such as DHL where possible. Alternatively, you can appoint your own method of collection.

Deliveries will usually be made between 9am and 5pm from Monday to Friday.

Deliveries will be made within 10 working days dependant upon product availability. Bulk and/or multiple orders may be despatched at different times and therefore arrive as separate deliveries.

We will make contact with you to arrange a delivery time upon receipt of your order either by telephone or email. We will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control. We will do our best to contact you if we are forewarned of delays.

For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project requirements.

If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.

All goods must be signed for to confirm receipt. If you are unavailable at this time we recommend a suitable alternative is appointed and made available to sign on your behalf.

We carry the risk of loss or damage to the products until you sign for them upon receipt. We therefore recommend that you inspect all products thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Goods identified as damaged on delivery will be taken away at that point.

Any subsequent problems that are not immediately identifiable upon delivery must be reported to us within 10 working days of receipt of the order, please contact +44 (0)1279 656038. If products are considered by you to be faulty or defective after delivery please contact us for consideration of your query.



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